20 Quotes to Inspire Better Customer Service

When you're a small business swimming in a sea of big fish, one of your best advantages can be your customer service. While large corporations are sending their customers through a maze of automated messages when they have service issues, small business owners have a better chance of providing that one-on-one attention to make a customer feel like more than just a number.

How you treat people, and show them that they are important and their business is valued, may be the one reason a customer decides to give you their business over one of your small competitors as well. 

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So if you could use some inspiration, then keep reading, as I have compiled a list of some of my favorite quotes about the importance of customer service.
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1. "Customer service is not a department, it’s everyone’s job." -Anonymous

2. "If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the internet, they can each tell 6,000 friends." -Jeff Bezos

​3. ​"The goal as a company is to have customer service that is not just the best but legendary." -Sam Walton

4. "The customer’s perception is your reality." -Kate Zabriskie

5. "Every great business is built on friendship." -JC Penney

6. "Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers." -Ross Perot

7. "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." -Donald Porter

8. "Being on par in terms of price and quality only gets you into the game. Service wins the game." -Tony Allesandra

9. "Your most unhappy customers are your greatest source of learning." -Bill Gates

10. "You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied." -Jerry Fritz

11. "In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." -Doug Warner

12. "Know what your customers want most and what your company does best. Focus on where those two meet." -Kevin Stirtz

13. "We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." -Jeff Bezos

14. "Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them." -Kevin Stirtz

15. "Here is a simple but powerful rule: always give people more than what they expect to get." -Nelson Boswell

16. "Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you." -Chip Bell

17. "The purpose of a business is to create a customer who creates customers." -Shiv Singh

18. "Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work." -Martin Oliver

19. "​Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." -Steve Jobs

20. "Washrooms will always tell if a company cares about its customers." -Anonymous
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Do you have a quote or advice to share about customer service? Feel free to share your comments below.
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Author

DailyBusinessQuotes exists as a motivational tool and information resource for people who are looking to better themselves, and create a life where their passions become their careers. "Great quotes can inspire you to keep going and save you in the darkest times." This quote from Evan Carmichael is the genesis for this site. It's not just Motivation for Monday...it's Motivation for Everyday.